Basic principles of ISO 9001

• Customer orientation - Customer needs and expectations take centre stage.
• Leadership - Clear responsibility and vision at management level. 
• Involvement of people - Committed and qualified employees are crucial.  
• Process-orientated approach - Clear processes and structures to increase efficiency.  
• Continuous improvement - Continuous learning and optimisation of processes.  
• Fact-based decision-making - Decisions are based on data and analyses.  
• Relationship management - Good relationships with suppliers and partners promote success.  

These principles help companies to systematically improve their quality and achieve long-term success.